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FAQs


  • Transcription FAQs
  • Billing FAQs
  • Coding FAQs
  • EHR FAQs

Transcription FAQs

How soon after my dictation is completed will I get my document back?
We offer a range of options from 4- to 48-hour TAT.

How do I submit my dictation for typing, and do I need any special equipment to use?

The only equipment you need is a touch tone telephone to dial our dictation line. There are many other options available as well.

Can I dictate by handheld digital recorder?

Yes, you can dictate by any handheld digital recorder. Contact us if you chose to use digital recorder and we will set you up with our system at your office for automated transfer of data.

What is the quality assurance?

Our goal is to provide medical transcription with the highest level of quality possible.  During the introductory set-up period, it is important to have feedback from the client. It will help maximize consistency and accuracy.  We expect 99.5% after 2 months.

What if I sign up and then don’t use the service very often?

That is not a problem. It costs you absolutely nothing to maintain your account. You only pay for the work that we produce. You can use the system as often as you like, whatever fits your pace and your needs.

How am I billed for transcription service?
You are invoiced once a month to the agreed address.

How secure and confidential is my work?

The system is HIPAA-compliant, and uses 256-bit encryption and Secure Sockets Layer (SSL) connections.

What are some of the other benefits of your service?

By outsourcing as many repetitive chores as possible, you can focus your time and energy on growing your business. We also offer consultation service for choosing Electronic Medical Records and Billing Service for your office.

Do you keep a backup of my dictations?
We keep permanent archives of both voice and report files.

Can I use my own letterhead and have the reports printed from the computer?

Yes, we would require your template in that case. Only the text transcribed will be billed and not the template.

What about my in-house transcription team members?

We understand employee loyalty, and in many cases, we are able to hire your in-house MT’s.

Billing FAQs

Do you provide support for my front office staff?

Our representatives are always ready to help you and answer your questions, if you have any. You can access our service from anywhere and at anytime.

What medical billing services do you offer?
• Electronic claims processing and follow-up on claims with quick turnaround time.
• Re-submission of denied claims.
• Appointment scheduling.
• Recovery of responsible party balance through collection agencies.
• Introduction of Electronic Remittance Advice (ERA) and Electronic Funds Transfer (EFT).
• Software support.
• Eligibility and benefits will be provided prior to the appointment.

Are your billing services HIPAA complaint?
Yes, billing services are compliant with all HIPAA regulations.

What medical specialties do you support?
We are capable of providing medical billing services for any medical specialty.

How can I send my billing information to you?
You can scan and email, scan and upload to a secure ftp, or fax the billing information to us.

Do you handle paper claims?

Primary and secondary Claims are filed electronically with the insurance companies which accept electronic claims. For payers who do not accept electronic claims, we file standard paper claims on CMS-1500 claim form.

What benefit do I get by filing the claims electronically?
By using our electronic billing service, you receive reimbursement in 14 days from the respective insurance company.

Does your service include the clearinghouse costs?
Yes.

How do I track the status and success rate of my claims?

Our reporting provides you clear and concise information about your billing, collections, account receivables and detailed practice productivity. We offer daily, weekly, monthly and yearly reports depending on your requests.

How do you handle Denials?

We have a separate, specialized team whose sole function is to manage denials. Through persistence, continual information gathering and following up with insurance companies, we manage denials to a minimal rate due.

What are the System Hardware Requirements to use your billing services?
You need an internet connection.

Can data from my existing software be transferred?

This depends on your existing software and how it handles data transfer. Our technical team will evaluate your existing system and provide solutions and alternatives.

How many times do you send out bills to the patients?

We send patients a request for payment once a month for 3 consecutive months (as needed).  If payment is still not collected, we also offer escalation if requested.

How long does it take to file a claim after I see a patient?
We file the claim within 5 days of receiving the billing information from you.

Do you check on provider credentialing?
We check provider credentialing from time-to-time and make suggestions for any renewals required.

Do you get use certified coders?
Yes, we use only AAPC certified coders.

How do you make sure that all claims are processed?
We follow a system of daily reconciliation with the medical practice so that none are missed.

How do you process my payments?
All your payments would go to your account directly and all checks would be received by you. We only need the payment details.

Will anyone check the CPT and ICD codes compatibility before filing claims?
Yes, our coders will check the coding before filing claims to insurance companies.

Who would I contact in case any problems?

You would be assigned a dedicated account representative who will take care of all your problems/issues as well as be in close contact with you to assist you anytime.

Coding FAQs

Are your medical coders certified?
Yes, we use only certified medical coders. These are certified by organizations like AAPC, AHIMA, etc.

What does medical coding have to do with billing?

When a care provider performs a service, s/he will record the service provided by means of a medical record.  Our coders verify the medical record and extract the codes to ensure services are not under-billed or over-billed.

What does a coder do if he finds the services are not properly billed?

If the care provider is coding improperly, leading to under- or over-billing, our coders will suggest the provider with proper coding techniques to avoid improper billing.

What specialties do you code for?
Our coders are richly experienced in all specialties including Radiology, Anesthesia, Evaluation and Management, surgery and several others.

Are your Coders up-to-date with the latest upgrades?
Yes, our coders keep up-to-date with the latest upgrades of CPT Codes, Diagnosis Codes, Insurance Guidelines, and Medicare Guidelines.